booking terms

TRAVEL & PARKING

If required to travel, a fee will be charged depending on the location. Please note: I require a minimum of 3 people per locations that are up to 1 hour's drive away and a minimum of 4 people for locations over 1 hour's drive away. Exceptions may be made for bridal and elopements.

If the location does not provide a parking space, parking costs must be covered on the day (e.g. hotel parking and meter parking) 

BRIDAL BOOKINGS

To secure your bridal booking, a $400 non-refundable booking fee is required. Please ensure the payment is made within 5 days of receiving the invoice as the time slot can only be held for that duration. Your booking will be secured once your deposit has been received.

GROUP BOOKINGS

To secure your group booking, a 50% non-refundable booking fee is required. Please ensure the payment is made within 5 days of receiving the invoice as the time slot can only be held for that duration. Your booking will be secured once your deposit has been received.

EVENTS & LESSONS

To secure your booking, a $100 non-refundable booking fee is required. Please ensure the payment is made within 5 days of receiving the invoice as the time slot can only be held for that duration. Your booking will be secured once your deposit has been received.

PAYMENTS & FEES

The remaining balance must be paid one week prior to the event.

Public holiday bookings incur a $20 per person surcharge.

Early morning service bookings prior to 8 am may incur a fee of $30 per hour.

Price is inclusive of False lashes.

Pricing is a guide and subject to change at Natasha Sana’s discretion.

CANCELLATIONS

Cancellation of your booking will forfeit the booking fee.

For cancellations with less than 6 weeks notice, you will be charged the original price quoted to cover the loss of other clients turned away for the same date.

BOOKING CHANGES

If someone decides to pull out of the booking after paying the booking fee, the total amount quoted will remain the same and still needs to be paid for in full,  you have the option to replace them with someone else.
 
If you decide to add extra people to the original booking, this may be accepted if there is enough time to fit them in. 

LATE ARRIVALS

If you are late to your appointment, we may need to shorten the length of your appointment or change the service you have booked.

If you are more than 15 minutes late to your appointment, we may, at our absolute discretion, cancel your appointment and the full payment will be forfeited.

NO SHOWS

If you do not attend your booked appointment, the appointment will be cancelled and the booking fee will be withheld. The remaining amount of your booking is to be paid or you will not be booked in again.

IMAGES

Client(s) agree that any photographs/images or videos taken of the client may be used for portfolio, website or any promotions unless requested not to be.

HEALTH & HYGIENE

Please notify me prior to your booking if you have any allergies or skin conditions. 

Please mention any contagious illnesses/infections or skin conditions such as conjunctivitis, cold sore etc. prior to your appointment.

Makeup applications will not be performed while these conditions are present due to the high risk of infection being passed on to other clients. 

It is the clients responsibility to disclose of any of these conditions, sensitivities or allergies, Natasha will not be held responsible for any reactions that are unlikely to occur.

If you or a member of your party is unwell or has been in contact with anyone who is unwell or has COVID -19 symptoms, your booking must be rescheduled or cancelled.

If you appear unwell at your appointment, Natasha has the right to cancel the appointment and full payment must be made for time lost.

PREPARATION

Please be prepared with reference photos of your desired makeup look.

Please come with a cleansed face & apply your usual skincare on the morning of your appointment.

Having a lash lift prior to your appointment is not recommended since if your lashes are too lifted false lashes cannot be applied.

If you have lash extensions please make sure they are thoroughly cleaned before your appointment.

Feel free to also bring along lipsticks you may want to use.

PRIVACY

All personal information collected by Natasha will not be given to any other third parties without consent of the client.

If you choose to withhold any information requested by myself or any other artists that may be assisting on jobs, services can be denied.